Korean Air operates service centers in Korean, English, Japanese, Chinese, French, German, Italian and Spanish.reference 1
When you call your local Korean Air Service Center or Regional office, your call will be automatically transferred to the Service Center or Regional office according to the language you have selected.
Please note : The extent of service may be limited depending on the hours of operation for Regional Offices and Service Centers. Korean Air assumes the cost of the phone call made to Korean Air using the toll-free phone numbers. However, calls may be restricted or charged, depending on the policy (such as roaming service, etc.) of the telephone service provider and hotel conditions.
Contact Us Search
Here you can search for various information about the Korean Air offices, including location and working hours.
Send Us Your Comments/Complaints
If you have any questions, concerns, complaints or would like further information from Korean Air, we are happy to oblige.
Please complete our online form to expedite a response. Alternatively, we may be able to answer your question through our Frequently Asked Questions page.
- If you would like to make a complaint, please contact our customer relations team who can be contacted at: [email protected] or click here Open in new window .
- An Online Dispute Resolution platform has been set up by the European Commission: http://ec.europa.eu/consumers/odr/ Open in new window which provides easy access to alternative dispute resolution (ADR).
- Please note, Korean Air is not currently subscribed to an approved ADR scheme therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.
- You can log your complaint with CAA’s Passenger Advice and Complaints Team (PACT) by completing the online complaint form via the CAA website: www.caa.co.uk/passengercomplaints Open in new window . Under the subtitle ‘How the CAA can Help’ you will need to click on the link ‘Refer your complaint to us’. You can then access the CAA’s consumer portal where you can submit your complaint to PACT.