Contact Us

Service Centers

Korean Air operates service centers in Korean, English, Japanese, Chinese, French, German, Italian and Spanish.reference 1

When you call your local Korean Air Service Center or Regional office, your call will be automatically transferred to the Service Center or Regional office according to the language you have selected.

Service Center Contact

Please note : The extent of service may be limited depending on the hours of operation for Regional Offices and Service Centers. Korean Air assumes the cost of the phone call made to Korean Air using the toll-free phone numbers. However, calls may be restricted or charged, depending on the policy (such as roaming service, etc.) of the telephone service provider and hotel conditions.

reference 1 French, German, Italian and Spanish are available only in Europe.

Send Us Your Comments/Complaints

If you have any questions, concerns, complaints or would like further information from Korean Air, we are happy to oblige.

Please complete our online form to expedite a response. Alternatively, we may be able to answer your question through our Frequently Asked Questions page.

Mailing Address

260, Haneul-gil, Gangseo-gu, Seoul, South Korea
Korean Air Customer Relations (Zip 07505)

Send Comments/Complaints

See my Comments

  • Please note, Korean Air is not currently subscribed to an approved ADR scheme therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.
  • You can log your complaint with CAA’s Passenger Advice and Complaints Team (PACT) by completing the online complaint form via the CAA website: Open in new window . Under the subtitle ‘How the CAA can Help’ you will need to click on the link ‘Refer your complaint to us’. You can then access the CAA’s consumer portal where you can submit your complaint to PACT.